![]() ![]() Then close the lid and charge the case to check whether both of the headsets are charging or not. Properly Charge Both Side headsets: Gently clean the charging pin/connector inside the case using a soft dry cloth and then put back the headsets.Then try reconnecting or re-pairing both the left and right headsets to a mobile device or a computer. Perform a Factory Reset: Make sure to do a factory reset as we’ve mentioned in the above methods.If you’re also facing the same issue then try performing the following steps below: The possibilities are there to have issues with the right or left headset not connecting in some cases. Re-pair the headsets: Just try unpairing and pairing them again by putting them into the charging case.Make sure to delete the previously paired device in the Bluetooth menu. If that didn’t work for you then simply place both headsets in the charging case and then simultaneously press and hold the Left and Right buttons on the headsets for 10 seconds until the LEDs on the headsets flash purple > Close the lid of the charging case for 5 seconds to complete the reset process.Just “Restart your headsets by putting them into the charging case and closing the lid for around 10 seconds before trying again”. ![]() So, try reconnecting headsets to each other. However, even if you’re not using an headset individually, you may experience that only one headset is working. So, true wireless headsets do offer individual connectivity with other devices at the same time so that you don’t need to disconnect or reconnect from the device every time if you’re using only one headset. Reconnect the headsets to each other: Sometimes the TWS headsets may cause such issues or you can say this is one of the main features of a TWS.The chances are high that somehow you’re able to hear music only in one headset and the other one doesn’t offer you any sound at all. ( Note: You can repeat these steps if the reset was not successful or verify the results) You can also check out the user manual guide to get more clear info. Reset Jabra Evolve2: Make sure to place both headsets in the charging case and then simultaneously press and hold the Left and Right buttons on the headsets for 10 seconds until the LEDs on the headsets flash purple > Close the lid of the charging case for 5 seconds to complete the reset process > Before you re-pair your headsets with your mobile device, remember to delete the previous pairing in the Bluetooth menu.In that scenario, you may experience Bluetooth connectivity issues or stability with the connection in some scenarios. Although Bluetooth 5.0 is the latest one and most of the next-gen Bluetooth devices do come with it, some other devices may have Bluetooth 4.0 or lower. Ensure both devices are compatible: It’s also possible that your headsets aren’t compatible with the mobile or laptop due to the Bluetooth version.Keep it charging for at least 30 minutes before checking for the connectivity issue again. Charge the headsets and Charging Case: It’s also worth recommending to keep charging your headsets by placing them inside the charging case and then connecting the USB cable to the case and plugging the cable into a power source.Then you can try again these headsets on a device. Disconnect other Bluetooth devices from your mobile: If you’ve already connected any other Bluetooth devices with your mobile then make sure to disconnect or remove them from the Bluetooth list. ![]() (Alternatively, wear the headsets to hear the voice-guided instructions) > If asked, enter 0000 (four zeros) for a PIN. Now, go to the Bluetooth menu on your mobile device and select Jabra Evolve2 from the list. (Alternatively, simultaneously press the Left and Right buttons) > The LEDs on both headsets will flash green > Simultaneously press and hold the Left and Right buttons on the headsets for 3 seconds until the LED on the right headset flashes blue > The headsets are now ready to pair with your mobile device.
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